This in an excerpt from this book
In many workplaces today, the word manager has become identical with term go-between. Conflict management is one of the most protuberant, and often most stimulating, parts of leadership in today’s staff. Though, no matter how hard managers try to keep a conflict-free work setting, employee conflict is almost always unavoidable.
Conflict can grow from a number of subjects. Perceptions of preference, pride, return discrepancies or even individual problems. The reasons for the fight are so varied and random that managers need to expect that conflict is going to arise. In some circumstances, this conflict can be very expressive in nature; in others, it can be as simple as a miscommunication. In either state, a small problem can easily grow into a large issue.
Any occupational will have workers who don’t get laterally from time to time. Whether it’s since of changes in their personalities, existences, opinions or some other factor, occasionally staffs just don’t mesh. And when there’s discord in the workplace, it affects everybody. The resultant tautness not only makes the office environment painful – but it can also have an impact on your business’s productivity negatively.
The old proverb that iron hones iron represents the plus of the situation. Handled beneficially, employee conflict can lead to good competition, process improvements, innovation, and enhanced creativity.

This book gives you a perfect glimpse of how you can handle work conflict, what causes it and how to resolve it


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